
A warehouse is rarely the point in itself. You need one when the cargo is already somewhere and it is still too early to move it on: the documents are not ready, the consignment is not complete, the consignee cannot take it. And that is when it turns out there is no such thing as «just a warehouse» — facilities differ by customs regime, by the permits they hold, and by what they may accept at all. The site is sourced per consignment — what is ours and what is sourced is set out on the About page. Below is what that choice turns on.
The cargo sets the requirements: food, ADR goods and high-value goods need premises permitted for them and different levels of security. The regime is a separate question — in a bonded warehouse duty waits until the goods are released for free circulation, in an ordinary one it falls due on arrival. We select the facility against those conditions and show what each choice changes in the money and the paperwork.
The regime and the site are decided together — by our own customs brokers and the logistics manager, not one after the other. You see the storage conditions and the rate before the consignment goes in, as a separate line in the quote. One manager carries the consignment from goods-in to the onward leg, so nothing is lost between the storage and the truck. Terms run from a single day to a long-term contract.
This is the first fork, and it is about money. A bonded warehouse and a temporary storage facility are licensed regimes: the goods are physically in the country but not released for free circulation, so import duty and VAT fall due when the consignment is declared for release, not when it arrives. The consequences are entirely practical: the consignment can be released in parts, with duty paid as the goods are needed; it can be re-exported without ever being cleared; and no money is tied up in stock that has not been sold. Time in temporary storage is capped by law; a bonded warehouse allows far longer.
But not everything can be done to goods under customs control. The permitted operations leave the goods unchanged: moving, sorting, recounting, repairing packaging, marking. Processing is not among them. So if the consignment has to be repacked for retail or re-marked for a market, whether that is allowed is established before it is placed, not once it is already lying there.
Ordinary responsible storage carries no customs status: the goods have either been released already or have never crossed a border. Fewer formalities and a lower rate — but by then duty and VAT are paid, and putting the consignment back under customs control is not a simple matter.
The licence for the regime belongs to the warehouse, not to the forwarder, so the regime is a choice of site and it has to be made before the cargo arrives: changing it after goods-in means another move and another set of documents. Our own customs brokers settle the regime alongside the declaration — the declaration itself is covered on the customs clearance page.
The regime narrows the field; the goods narrow it again. Dangerous goods: the ADR class decides which sites may take them at all, and incompatible classes cannot share a zone — which is why the safety data sheet is needed at booking, not at unloading. Food: the site has to be registered as a food business operator and run to HACCP, and product-neighbourhood rules limit what may stand beside it. Temperature: a heated warehouse and a warehouse holding a set range are not the same thing, a chiller does not stand in for a freezer, and the range has to be logged — otherwise there is nothing to show it was held.
High-value cargo needs a segregated area, a short list of people with access, and a higher declared value for insurance. Excise goods, pharmaceuticals and alcohol each need permits of their own, which is where the field of available sites is narrowest.
The geometry of the consignment weighs as much, but it runs into the building itself: clear height under the beam, forklift capacity, aisle width, permissible floor loading. Cargo that cannot be lifted or turned will not go on a rack — it takes floor space by the doors, and that is a different site. What of this we need from you in order to quote is set out on the contact page.
Why the cargo is waiting decides the site as much as the cargo does. A day or two of transhipment calls for a cross-dock, where handling speed matters more than the storage rate; waiting on a document or a permit usually means storage under customs control, because it is too early to release the consignment; long storage, by contrast, tolerates a site well away from the expensive nodes. A warehouse chosen on rate alone tends to be swapped later, and every extra move of the consignment costs money and adds the risk of damage.
At goods-in the consignment is checked against its documents: the number of packages, the condition of packaging and seals, marks against the packing list. Discrepancies go into the acceptance report there and then — that is the moment when a claim against the carrier is easiest to make stick. Non-apparent damage can still be raised later, within seven days under CMR, but from a much weaker position.
The consignment is then booked into storage, and every movement against it leaves a paper trail: what was accepted, how many packages, which zone it sits in, what was released and when. Release runs the same way in reverse — a written instruction from the cargo owner listing the items and the date, loading, and transport documents for the leg ahead. A verbal instruction is unlikely to be acted on, and rightly so: in a dispute there is nothing to prove it with.