Find answers to the most common questions about our logistics services, shipping process, and customs procedures.
What types of cargo do you transport?+
We transport all types of commercial cargo — from small parcels and consolidated shipments to full truckloads, containers, oversized items, and ADR (dangerous goods). Contact us with your specific requirements and we'll recommend the best solution.
Which countries do you deliver to?+
We deliver to 60+ countries worldwide, including all European Union member states, Turkey, Central Asia, China, and the Middle East. Our multimodal network covers road, sea, rail, and air routes to reach virtually any destination.
How do I get a shipping quote?+
Simply fill out the contact form on our website or call us at +380 68 422 69 51. Provide the cargo type, dimensions/weight, origin, and destination. We typically respond with a detailed quote within 2–4 business hours.
How long does delivery take?+
Delivery times vary by mode and destination. Domestic road freight within Ukraine: 1–3 days. European road freight: 3–7 days. Sea freight to Asia: 25–40 days. Air freight worldwide: 3–7 days. We'll provide an exact timeline with your quote.
Do you handle customs clearance?+
Yes, we offer full customs clearance and brokerage services. Our licensed brokers handle all documentation — declarations, permits, certificates of origin, and regulatory compliance — so your cargo crosses borders without delays.
Is my cargo insured during transport?+
We offer cargo insurance options for all shipments. Standard liability coverage is included, and we can arrange additional all-risk insurance based on the declared value of your goods. We'll discuss the best option during quoting.
Can I track my shipment in real time?+
Yes. All road freight is GPS-tracked in real time. For sea, rail, and air shipments, we provide regular status updates and tracking numbers from the carrier. Your dedicated logistics manager is available 24/7 for status inquiries.
What is consolidated (groupage) cargo?+
Consolidated cargo groups multiple smaller shipments from different clients into one vehicle. You pay only for the space your cargo occupies, making it a cost-effective option for shipments that don't fill an entire truck or container.
Do you offer warehouse storage?+
Yes, we have secure warehouse facilities in Lviv with 24/7 monitoring, flexible rental terms (daily to monthly), and direct integration with our transport services. We handle loading, unloading, and inventory management.
How do payments work?+
We accept bank transfers in UAH, USD, and EUR. Payment terms are agreed upon in the service contract — typically prepayment or net-15/net-30 for established clients. All pricing is transparent with no hidden fees.