Contact Us

What to put in your enquiry

The price of a shipment is built from several parts — the leg, handling, clearance, storage — and each is counted from specific figures rather than from the type of cargo in general. So to «price a delivery from China» the honest answer is a range, and that range can double by the next day. What is listed below narrows it. If you do not have all of it yet, send what you do have: we will get the rest by phone rather than sit on the request until it is complete.

Route

Where from and where to — city and country, and better still the full loading and unloading addresses. It is the point that counts, not the country: it decides whether a separate road leg to the port or terminal is needed and what that adds. «Poland to Ukraine» and «Poznań to Lviv» are two different quotes.

Cargo

What is moving and how it is packed: pallets, cartons, big bags, a container. For an international route give the HS code if you have one — without it the duties in the quote are an estimate; how a code is arrived at is set out on the customs clearance page. No code yet — describe the goods in words; that is enough to start.

Dimensions and weight

The number of packages, the size of each one separately, gross weight, and whether they stack. Each one separately is the point: a total tonnage shows neither the height nor how much room the consignment takes, and in air freight and groupage the price turns on volume as much as on kilograms — how volume becomes weight is shown on the consolidated cargo page.

Timing

When the cargo is ready to leave, and whether there is a date it has to arrive by. Those are two different dates, and it is usually the first that decides: readiness sets which departure the consignment can still make. If the date is still moving, give the range — that is an input too, not the absence of one.

Terms of delivery

The Incoterm — EXW, FCA, FOB, DAP or another. For a quote it is above all the boundary of the job: from which point we are counting, and what the seller has already paid for. Two quotes on different terms cannot be compared — the figures simply cover different stretches of the journey. If the term is not agreed with your counterparty yet, say so; the terms themselves are worked through on the customs consulting page.

Special requirements

Temperature range, ADR, out-of-gauge dimensions, the value of the goods, storage needed between legs. These are not an addition to the enquiry but inputs like any other: said up front, they narrow the list we start from; said after the quote, they send it back to the beginning. What a facility has to satisfy is set out on the warehouse storage page.

If you already have a packing list, an invoice or a specification, send it by email — the address is above: a quote built from documents beats one built from a description. The form takes no attachments, and its message field holds up to 2000 characters.

After you send the enquiry

1. A logistics specialist picks the request up and stays with it. If something is missing for an exact figure — the route, the weight, the Incoterm — they will call and ask.
2. Then we source the route and the mode for this cargo — and, where they are needed, the warehouse and the customs office — and price that option rather than an average rate for the direction. The quote normally goes out within 2–4 business hours; a multi-leg routing with permits takes longer, and we say so at the outset.
3. A quote is not yet a deal: terms become binding only in a signed agreement, so changing the options at this stage costs nothing. If the figure does not work, say so plainly — what makes it cheaper is often not a different rate but a different interchange or a different departure date, and that only comes out in conversation.